Terms of Service

1.Accepting these Terms

You accept these Terms when you approve a quote in writing (text or email counts), sign a Service Agreement, schedule work with us, or allow us to begin work at your property. If you are booking on behalf of someone else, you confirm you own the property or are authorized by the owner to order the work — including any landlord, tenant, or HOA approval that is required.

2.Quotes and pricing

Quotes are free and are valid for 30 days unless the quote says otherwise. A quote is based on the size, condition, and accessibility of the surfaces as you described them and as we observed them.

If conditions turn out to be materially different — substantially more square footage, much heavier contamination, or access that needs extra equipment — we will stop and give you a revised price before continuing. You can accept the new price or cancel, owing only for work already done.

We only clean what is listed on your quote or Service Agreement. Anything else is a separate job and gets quoted before we do it. A request made verbally on site is not confirmed until we put it in writing.

3.Scheduling and weather

Exterior cleaning depends on weather. We may reschedule for rain, high wind, freezing temperatures, lightning, or any condition we judge unsafe, and we will contact you to set the next available date. Rescheduling for weather does not change your price and is not a breach of our agreement.

We may also pause or stop work if continuing would be unsafe, would likely damage the property, or if we find a condition that was not disclosed. We will tell you right away and charge only for work completed.

4.Getting the property ready

Before we arrive, please:

• Close and secure all windows, doors, and storm windows.
• Move vehicles, grills, patio furniture, potted plants, and décor out of the work area.
• Keep pets indoors and children clear of the work area during and right after cleaning.
• Tell us about known leaks, damaged screens, loose siding or trim, rotted wood, open crawl spaces, low-voltage lighting, well heads, septic components, irrigation heads, and exterior cameras or doorbells.

Items left in the work area are moved at your risk. We are not responsible for water getting in through windows, doors, vents, or openings that were left open, are damaged, or do not seal properly.

5.Water, power and cleaning solutions

Water and electricity come from the property at your expense. If you are on a well, please confirm it can supply sustained volume — we are not responsible for a well running low or for pump wear.

Our soft-wash solutions typically contain sodium hypochlorite and surfactants. Safety data sheets are available on request. We pre-wet and rinse landscaping near the work area, but some plants and grass may still show temporary stress or spotting, and we are not responsible for incidental vegetation stress or for plants you did not identify as sensitive.

6.What cleaning can and cannot do

We clean existing surfaces. We do not restore, repair, refinish, or replace them. Cleaning removes dirt, algae, mildew, and organic growth — it does not remove damage, and it does not make an old surface new.

• Some stains are permanent. Rust, battery acid, paint, tire marks, mortar residue, deep oil, artillery fungus, and etching may not fully release, and shading differences can remain.
• Roofs. Some granule loss on asphalt shingles is normal and happens with rain and age as well as cleaning. Cleaning removes staining but does not repair a roof. Pre-existing leaks, cracked or lifted shingles, failed flashing, or bad boots may be revealed or may let water in, and we are not responsible for leaks from pre-existing roof conditions. Check whether cleaning affects any roofing warranty you hold.
• Painted and coated surfaces. Older paint, stain, or sealer may fail, peel, or lighten during cleaning — that is the condition of the coating, not damage we caused. Oxidation on vinyl and aluminum siding is a chalky breakdown of the finish; soft washing does not remove it, so the surface may still look dull.
• Concrete, brick and hardscape. Existing cracks, spalling, pitting, efflorescence, and discoloration stay put and can look more obvious once the dirt is gone. Previously sealed surfaces may clean unevenly where the sealer has failed. Paver joints may need re-sanding, which is not included unless quoted.
• Wood. Cleaning can raise the grain, lighten color unevenly, or expose prior damage or rot. We do not sand, seal, or stain unless quoted.
• Gutters. Exterior gutter cleaning brightens the outside face only; interior debris removal is a separate service. Hangers, spikes, and seams that are already loose or corroded can separate during cleaning.
• Windows, screens and electronics. Window cleaning is not included unless quoted, and washing can leave spots on glass, especially with hard water. Old screens are brittle. Please point out exterior cameras, doorbells, and low-voltage fixtures so they can be covered.

We will not clean a surface we judge unsafe or too deteriorated to clean without damaging it. We will talk with you before making that call.

7.Payment

Payment is due on completion unless we have agreed to different terms in writing. We accept cash, check, and card. Commercial accounts may be set up on Net 15 or Net 30 terms.

• Invoices unpaid more than 30 days past due may accrue a late charge of 1.5% per month on the unpaid balance.
• Returned checks are subject to a $35 fee.
• If we arrive at the scheduled time and cannot begin for reasons within your control — no water or power, no access, property not moved, or no one available where access requires it — we may charge a $50 return trip fee.
• You are responsible for reasonable costs of collection, including attorney's fees, on amounts properly owed and unpaid.

8.Cancelling or rescheduling

Either of us may cancel or reschedule with at least 24 hours' notice before the scheduled start. If you cancel with less notice, or we cannot reach you at the scheduled time, we may keep any deposit paid or charge the $50 trip fee.

9.Insurance

We carry general liability insurance covering our work, and we will provide a certificate of insurance on request. Commercial customers can be named as an additional insured on request where our policy allows.

10.If something gets damaged

Tell us in writing — text or email is fine — within 7 days of the service date, and give us a reasonable chance to come look before any repair is made. We will repair, replace, or reimburse verified damage caused by our work.

If you tell us later than that, or repairs are done before we have had a chance to inspect, we may not be able to evaluate the claim. This does not apply to any claim you are not permitted by law to shorten or waive.

We photograph the work area before and after every job. Those photos are our record of the property's condition at the time of service, and anything visible in the before photos is pre-existing.

11.Our work guarantee

If part of the finished work does not meet the standard we described, tell us within 7 days of completion and we will come back and re-clean that area at no charge. That re-clean is your remedy for workmanship concerns.

We cannot promise how long a surface stays clean — organic regrowth depends on shade, moisture, and weather. Apart from the re-clean above, we make no warranty of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

12.Photographs

We may use before-and-after photos of the work in our advertising, on this website, and on social media. Photos will not identify you by name or street address. If you would rather we did not use photos of your property, just tell us in writing and we will not.

13.Limits on our liability

Except for damage caused by our negligence or willful misconduct, our total liability is limited to the amount you paid for the services. Neither of us is liable to the other for indirect, incidental, special, or consequential damages, including loss of use, loss of business, or diminution in value.

You agree to cover us for claims and costs arising from conditions you did not disclose, from a misrepresentation of ownership or authority, and from injury caused by not keeping people and pets clear of the work area.

Neither of us is responsible for delays or failure to perform caused by events beyond reasonable control, including severe weather, natural disaster, utility failure, equipment failure, illness, accident, supply shortage, or government order.

14.Your information

When you request a quote or book work, we collect your name, contact details, and property address so we can quote, schedule, perform the work, and invoice you. We use that information to run our business and to follow up with you about your service.

We do not sell your information. We share it only with service providers who help us operate — for example, payment processing — and where the law requires it. You can ask us to stop contacting you at any time.

15.Disputes and Georgia law

These Terms are governed by the laws of the State of Georgia. Before anyone files suit, we will both try in good faith to work it out directly, and if that does not resolve it, through mediation in the county where the property is located, with the mediator's cost shared equally. Any case that does go to court will be brought in the state courts of that county.

If any part of these Terms is found unenforceable, the rest stays in effect. Not enforcing something once does not waive it.

16.Changes to these Terms

We may update these Terms from time to time. The version posted here on the date you accept a quote or we begin work is the version that applies to that job. The date at the top of this page shows when it was last updated.

17.Contact us

Red White & Clean Pressure Washing LLC
Phone: 404-590-8323
Email: redwhiteacleanllc@gmail.com
Serving Banks, Jackson, Barrow, Gwinnett and Hall Counties, Georgia